The Need For KPIs Is Growing

Managing a business used to be simpler. You studied quarterly and annual reports for revenues and expenses, analyzed market trends and made predictions about market demand. Then, best guess forecasts would be made on where anticipated sales might fall. You’d look back on those conjectures, assemble the reports, then forecast the whole thing all over [...]

Employee Turnover and What You Can Do About It (Part 1 of 2)

Employee turnover, it happens, especially in service businesses.  Turnover has always been high in the cleaning industry and is one of the main influencers on profitability.  Some turnover is unavoidable and predictable, which include seasonal work or employees jumping ship for a slight bump in pay or hours.  Given the nature of the industry an [...]

Commercial Cleaners Margin Erosion – Survive and Grow

I had an interesting conversation the other day with a long time customer I felt might be of interest to share. This individual is the VP of operations for a large BSC, they’ve been around and successful for over a century…yes, 100 years. His company has adopted a best practice quality control program which includes [...]